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Who We Are
We are a team of writers who specialize in a systemic approach to user assistance (UA).
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We focus on end users' realities and help them accomplish their goals easily.
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We specialize in creating custom UA frameworks that capture your precise branded voice.
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We design a UA creation process that works for your team dynamic.
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We see UA as an integral part of software, and create standards to interconnect the two.
What We Do
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We work with you to create a custom in-house UA framework for your organization. This includes the UA creation process that works best for you.
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We help you hire and train top-notch talent to execute these standards.
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We create initial content / 'first-cut documentation' that serves as a model for your team.
What is user assistance?
User assistance (UA) is any artifact that helps end-users perform a task.
At Bhaarati, we excel at creating UA that:
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Speaks to your end users' goals and pain points.
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Enhances the usability of your product.
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Increases end-user confidence in your application.
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Reduces your support costs.
Comprehensive and user-persona-driven help content delivered via UA portals.
Clear and concise UI strings and messages that enhance the usability of the application.
In-app help that enables the user to adopt the application faster.
Detailed API documentation, including request and response strings, examples, and use cases.
Brief walkthroughs that help users get started with your application.
Training materials and how-to videos that provide user-focused guidance on your application and key related concepts.
Why do you need a UA framework?
An in-house UA framework ensures that:
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All your user assistance is consistent with your brand and voice.
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Your UA is precise and firmly targeted toward your end user.
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Your UA creation process integrates smoothly with your team dynamics.
Our Services
We work with you to create a UA framework that speaks to your organizational realities and end-user needs. We then work with your UA team to roll out the new standards, so they can create the precise UA that your end users desperately need.
Our services comprise two offerings:
UA Advisory
Standards and framework setup, recruitment, and training.
UA Consulting
UA & product training material development and delivery.
UA Advisory Services
UA Needs Identification
We create user personas to understand your end users’ goals and pain points. We then combine this insight with your positioning, branding, competition, and deployment scenarios to create detailed UA requirements.
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UA Framework Creation
We create a structured framework that helps your team create and maintain precise and end-user-focused UA for your product.
UA Standards and Style Guide Creation
We develop style guides and UA authoring standards that accurately reflect your brand's voice and positioning.
Talent Acquisition
We help you hire technical writers with the right language skills, experience, and attitude, who can take ownership of your UA.
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UA Development & Rollout
We train your team via instructor-led sessions and boot camps to ensure that they can execute the UA framework.
UA Consulting Services
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Non-embedded Help
We create user-friendly help portals that provide precise guidance, thereby reducing support tickets.
Embedded Help
We create tooltips, bubble help, in-field help, UI walkthrough text, and other in-app artifacts that improve your product uptake.
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UI Strings
Our clear and concise UI strings enhance user engagement and make your product more accessible.
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Messages
Our carefully worded alerts, notifications, and toast messages ensure that users receive vital information and feedback in a way that is informative and scannable.
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API Docs
We help you create structured and easily consumable API documentation, complete with examples and use cases.
Contact Us
We look forward to hearing from you!
Please use the form below to get in touch with us and know more about our work, our customers, and how we can help you.